Avaya Aura Experience Portal with POM Implementation and Maintenance exam: ACSS 3305 Exam

• 3305 Questions & Answers
• Exam Code: 3305
• Exam Name: Avaya Aura Experience Portal with POM Implementation and Maintenance exam
• Q & A: 68 Q&As

QUESTION NO: 1
In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?
A. The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA)
and routes the call.
B. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
C. The ICR Core performs polling and provides a result which suggests that the agent is not
D. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
Answer: A

QUESTION NO: 2
In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below. What is an accurate explanation of this SDR report?
A. The call was initially queued on 70001@icr.com where due to SIP ERROR the call got requeued 82003@icr.com. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued 92014@icr.com.
B. The call was initially queued on 82003@icr.com where due to SIP ERROR the call got requeued to 70001@icr.com. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.
C. The call was initially queued on 70001 a icr.com where due to spike in EWT the call got requeued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued 92014@icr.com.
D. The call was initially queued on 82003aicr.com where due to spike in EWT the call got requeued to 70001@icr.com- The call then observed SIP ERROR and it was re-queued 92014@icr.com.
Answer: D

QUESTION NO: 3
A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I’M |is no longer able to communicate with it. Which corrective action should be taken?
A. Restart httpd on the Auxiliary EPM.
B. Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php <Auxiliary EPM>
C. Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>
D. Upgrade the Auxiliary EPM.
Answer: B

QUESTION NO: 4
Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)
A. Administration
B. Web Services
C. Maintenance
D. Operations
E. ICR Administrator
Answer: D,E

QUESTION NO: 5
A customer creates a campaign but it is failing to start. Which two logs should be checked for possible error messages? (Choose two)
A. $POM__HOME/logs/PIM _CmpMgr.log* log files
B. $POM_HOME/logs/PIM_CmpDir.log* log files
C. $POM _HOME/logs/PIM_Web.log log*files
D. $POM_.HOME/logs/CmpMgrService.out* log files
E. $POM_HOME/logs/CmpDirService.out* log files
Answer: C,E

QUESTION NO: 6
A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)
A. .doc (Microsoft Word)
B. .xls (Microsoft Excel)
C. .pdf (Portable Document Format)
D. .jpg (Digital Image)
E. .csv (Comma separated value)
Answer: B,C,D

QUESTION NO: 7
Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable." Which two steps would you take to identity the cause of this message? (Choose two)
A. Verify that the Media Processing Platform (MPP) is operational
B. Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
C. Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)
D. Verify that the WebLM license is not expired arid verify if you have configured the required number
E. Verify that the Short Message Service (SMS) server is not down.
Answer: A,B

QUESTION NO: 8
You have received alarm event "QSYSM00056 MPP disk use (85% percent) has exceeded the configured low threshold of 80 percent" on your co-resident Avaya Aura Experience Portal server.
You login to the server and run the below Red Hat administrative command to review disk space usage:
[scroot@vp-a1/] # -b – - max – depth = 1 – h/
20K /mnt
12M /tmp
10.8G/home
5.9M /bin
24K /root
91.3G /opt
85G /var
16G /
Which three folders are most likely to contain files which can be deleted to make room on the
server disk? (Choose three)
A. /var/llb/pgsql/data
B. /home
C. /var/spool/mail
D. /opt/Avaya/InstallAgent/download
E. /opt.Tomcat/apache-tomcat-6.0.32/webapps
Answer: A,B,D

QUESTION NO: 9
A customer has just upgraded Voice Portal 5.x to Avaya Aura Experience Portal 6.0, hut the license not upgraded.
What is the grace period provided by the system, for upgrading the license?
A. 3 days
B. 7 days
C. 15 days
D. 30 days
Answer: C

QUESTION NO: 10
A customer has installed Avaya Aura Experience Portal, but no port was specified in the configuration the WebLM server.
What is the default port used by the WebLM server?
A. 443
B. 8443
C. 8080
D. 28443
Answer: B

Avaya Aura Contact Center Maintenance and Troubleshooting Exam: 3301 Exam

• 3301 Questions & Answers
• Exam Code: 3301
• Exam Name: Avaya Aura Contact Center Maintenance and Troubleshooting Exam
• Q & A: 56 Q&As

QUESTION NO: 1
What is the update frequency of the Contact Center Multimedia (CCMM) Dashboard?
A. The Dashboard refreshes every 5 seconds.
B. The Dashboard refreshes every 10 seconds by default.
C. The Dashboard refresh rate is configurable from 1-360 seconds.
D. The Dashboard update requires clicking on the Refresh button.
E. The Dashboard update requires clicking on the Update button.
Answer: C

QUESTION NO: 2
When attempting to log on to Contact Center Manager Administrator (CCMA) for the first time using internet Explorer 7.0, a new supervisor sees the message "ERROR:UNKNOWN!" on the
login page. None the other supervisors report the issue, and you have logged onto CCMA yourself with the "webadmin" account and verified that it is functioning normally.
What is causing this problem and how should it be corrected?
A. The CCMA server does not have a Windows Language Pack installed for the language assigned to the supervisor’s account in Access and Partition Management. You must either install
the appropriate language pack or change the supervisor’s language to a language that does have Windows language pack installed.
B. The supervisor is connecting to the CCMA website while logged into the computer as a nondomain user. You must update the Anonymous access configuration for the default website to use
the "IUSR_SWC" credentials or ensure that all supervisors only use domain accounts when accessing CCMA.
C. The character encoding is set to an incorrect value in the supervisor’s web browser. Set the encoding in Internet Explorer to "Western European" and then reload the website.
D. The URL for the CCMA server has not been added to the list of Trusted Sites in the supervisor’s web browser. Add the CCMA URL to the list of Trusted Sites, then restart Internet Explorer and reconnect to the website.
Answer: A

QUESTION NO: 3
Which two visualization technologies are supported for Avaya Aura Contact Center (AACC)?
(Choose two.)
A. VMWare vSphere 3.0
B. VMWare vSphere 4.0
C. Microsoft Hyper-V
D. Microsoft Virtual Server
E. XenSecure Xen 3.1.2
Answer: B,C

QUESTION NO: 4
Which Avaya Aura Contact Center (AACC) historical report contains the time of arrival, Automatic Number Identification (ANI), answering agent, and final disposition for individual calls?
A. Contacts Details report
B. Contacts Received by Skillset report
C. Contact Summary report
D. Contact Treatment report
Answer: C

QUESTION NO: 5
When initiating a simple SIP call, the SIP architecture uses an INVIII method message. Which two fields would you examine to determine that an INVITE message was initiated when
tracing a SIP call?
A. Call-ID:, Contact:
B. Request:, Cseq:
C. Via:, To:
D. Contact:, Cseq:
E. Request:, To:
Answer: A

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Avaya Aura Contact Center Administration Exam: 3300 Exam

• 3300 Questions & Answers
• Exam Code: 3300
• Exam Name: Avaya Aura Contact Center Administration Exam
• Q & A: 62 Q&As

QUESTION NO: 1
An agent In Avaya Aura Contact Center steps away from the phoneset without logging out or going into Not Ready- Upon return. It is discovered that the telephone has been logged out.
What is the most likely explanation?
A. The "Longest Idle since Last ACD/CDN" calls expired, logging out the telephone.
B. The Call Presentation Class "Return To Queue" was enabled for this telephone, a call was presented and returned to the queue while the agent was away and the Logout option was
assigned for After "Return to Queue, Make Phone set".
C. The Call Presentation Class "After Call Break for N seconds" was enabled for this telephone, and the telephone was forced logged out.
D. The "Longest Idle since Login" expired, logging out the telephone.
Answer: B

QUESTION NO: 2
A supervisor with Avaya Aura Contact Center wants to setup a requirement for the Calls Waiting column on a Sklllset Display to update in yellow when three or four calls are in queue, and red
when five or more calls are in queue for the Customer Service Sklllset.
Which three areas of Contact Center Administration must be configured to accomplish this goal? (Choose three.)
A. Create a Sklllset Threshold Class, assign 3 to Level 1, and 5 to Level 2 for Calls Waiting.
B. Open a Standard Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column,
C. Assign Sklllset Threshold Class to Customer Service Skillset.
D. Create a custom formula for Calls Waiting.
E. Create a custom Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column.
Answer: B,C,E

QUESTION NO: 3
A customer with Avaya Aura Contact Center has created a script application. The customer would like to convert this script application into a flow application.
Which two statements regarding converting scripts are true? (Choose two.)
A. The original script application must be In the Contact Center View.
B. The original script application must be In the Local View.
C. The conversion of the script to a flow results in only one APPLICATION, the flow version.
D. The conversion of a script to a flow results in two scripts, the original script version and the new
flow version.
Answer: B,D

QUESTION NO: 4
A supervisor In an Avaya Aura Contact Center SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:
GIVE IVR WITH VXML TREATMENT voicexml PARAMETERS
What are two Inputs after the PARAMETERS command? (Choose two.)
A. prompttoplay
B. _c_play_and_collect
C. GIVE IVR WITH VXML TREATMENT
D. Numberofdigits
E. ASSIGN "please enter account number.wav"
Answer: A,D

QUESTION NO: 5
A customer with Avaya Aura Contact Center requires a real time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge.
Which Real Time Display would accomplish this?
A. Agent Map
B. Billboard Collection
C. Interval to Date Display
D. Time Line Display
Answer: A

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